I had a plan for every day last week and this coming week leading up to Thursday when I go to the ProBlogger conference on the Gold Coast. Just like those little grassy puffs in the image above lined up in neat little rows, I was feeling mega organised! The universe, however, had something else in mind.
On Thursday my mother (74) had a fall on the steps in her front garden. To cut a long story short, she has a badly broken wrist and was taken off in an ambulance to hospital. She had surgery on Friday to insert a plate and screws to hold everything together. She will be discharged from hospital on Sunday. I spent most of Friday at the hospital and most of Friday evening waiting to hear how surgery went and hoping to receive some reassurance that all was ok. It has been worrying and stressful!
Considering I was with my mother right up until they wheeled her off for surgery at 2pm in the afternoon, and she was in pretty good spirits, you might wonder why I spent Friday evening waiting for reassurance that surgery went well and that she was ok and why I was worried and stressed?
The nurse on ward when I was visiting had told me to phone the nurses station on ward at 5pm for an update on how surgery had gone. I phoned at 5pm and was told that they had not received the call yet to collect her from recovery and that I should call back in 1 hour. I called back in 1 hour at 6pm and got the same message except they took my number and assured me they would phone me the minute they received the call to collect her. At 8pm having still not heard from them I phoned again. The nurse was quite short with me saying there was a note on the phone to call me immediately when they get the call. At 9:30pm I had had enough. I phoned again and said that as it was now nearly 8 hours since my mother was wheeled off for surgery and the family had received no news whatsoever, I was not going to get off the phone until I could be reassured that surgery was finished and went well and that my mother was ok!! The person who answered the phone went and got the nurse assigned to my mother. That nurse told me they’d been busy with an emergency and hadn’t had time to call me (rubbish!). She said she had got back on the ward at 8:30pm. As you can imagine, I was not impressed! A whole extended family was stressing over the welfare of Mum and messaging me for an update which I couldn’t provide. My father is nearly 85 years of age and was beside himself with worry. This was a private hospital in Brisbane that in the past was always so professionally run and we were always happy with them. What has happened to change that? But wait – there is more!
I spoke with my mother on Saturday morning (this morning). After I had said goodbye and they wheeled her off to surgery she was parked in a pre-op area and left for over 2 hours – alone! There was not a soul around. She was in pain and needed pain relief. She was pressing her buzzer but no-one came! She was distressed and frightened! When the surgeon finally appeared he got a piece of her mind! And that my friends is the state that my mother was in when she finally went in for surgery – distressed, upset, angry, frightened, disillusioned! She also told me that it was 9pm before she back in her room on the ward.
On a positive note, her surgery did go well and the doctor/surgeon was happy with how it all went. The doctor has apologised for what happened prior to surgery and he has lodged an incident report.
Myself and my siblings are all going over to Mum and Dad’s house tomorrow to see what we can do to make life a little easier for them now that Mum will only have one arm for a while. It’s also my sister’s birthday tomorrow. I may be staying the night and spending Monday there also. I have a day of appointments on Tuesday and Wednesday will be needed to prepare and pack for the ProBlogger conference. Lucky that I have four siblings, though only three here in Brisbane!
So – things have been a little quiet from me on the social media front and will also become a bit that way here on the blog for a little while! Though I’ve got a couple of posts ready for this coming week, I’ve not had the time I thought I would have to write some posts in advance for the week after that and I will be away from Thursday to Sunday next week. During that time away though you will see lots from me on social media because I will be at #PBevent and #becausebloggers !! I love that hashtag! 🙂
Do you agree that what happened with my mother is unacceptable? Has something similar happened to you or one of your family? Would you lodge a formal complaint to the hospital in addition to the incident report lodged by the doctor? Are you going to #PBevent?
Ciao for now,
Linking up with One Mother Hen for #OpenSlather